Terms and Conditions

1. Agreement to Terms

By accessing our website (https://ringexa.com) or using the Ringexa AI calling platform ("Services"), you agree to be bound by these Terms and Conditions ("Terms"). If you are entering into these Terms on behalf of a company or other legal entity, you represent that you have the authority to bind such entity.

2. Service Description & Acceptable Use

Ringexa provides conversational AI voice agents capable of conducting inbound and outbound telephone calls, transcribing audio, and integrating with client CRM systems.

You agree to use the Services solely for lawful business operations and in strict compliance with applicable telecommunication laws, including TRAI guidelines, DND (Do Not Disturb) registries, and privacy statutes:

• You will NOT initiate calls to numbers registered on applicable National Do Not Call registries without prior express consent or an established business relationship.
• You will immediately honor any recipient's request to opt out or be added to your account's Do Not Call list.
• You will NOT use the Services for unauthorized telemarketing, harassment, impersonation, deceptive scams, or unlawful robocalling.
• You represent that all campaign notes, prompts, and lead lists provided are accurate and legally obtained.

3. Account Registration & Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You agree to notify us immediately of any unauthorized use or security breach.

4. Pricing, Billing & Talk-Time Usage

Usage is billed according to connected talk-time minutes (calculated per connected minute or second as specified in your selected tier) plus any applicable platform subscription fees.

• All rates are stated in Indian Rupees (INR) or agreed billing currencies exclusive of applicable taxes (e.g., GST).
• Prepaid wallet balances are non-refundable unless required by mandatory law.
• Overdue invoices or depleted balances may result in temporary suspension of automated calling capabilities.

5. Intellectual Property

Ringexa and its licensors retain all right, title, and interest in and to the platform, software, algorithms, speech orchestration pipelines, and branding.

Clients retain ownership of their proprietary customer data, uploaded lead lists, and custom campaign prompt configurations.

6. Limitation of Liability & Disclaimer of Warranties

The Services are provided on an "AS IS" and "AS AVAILABLE" basis. While our AI models strive for natural and accurate conversational interactions, AI generation is probabilistic in nature.

To the maximum extent permitted by law, Ringexa shall not be liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, business interruption, or telecom carrier outages.

7. Termination

Either party may terminate the service agreement at any time upon notice. We reserve the right to suspend or terminate accounts immediately in cases of abusive calling, spam violations, or non-payment.

8. Governing Law & Dispute Resolution

These Terms shall be governed by and construed in accordance with the laws of India, and the courts located in Hyderabad, Telangana, India shall have exclusive jurisdiction over any disputes.

9. Contact Information

For any legal inquiries regarding these Terms, please contact:

• Email: info@ringexa.com
• Company: Ringexa