Privacy Policy

1. Overview & Commitment

Ringexa ("we", "our", or "us") provides an automated AI voice calling and lead follow-up platform designed for businesses in India and internationally. This Privacy Policy explains our practices regarding the collection, storage, processing, and safeguarding of information when you visit our website at https://ringexa.com or use our conversational telephony services.

We adhere to applicable data protection regulations including the Digital Personal Data Protection (DPDP) Act, 2023 of India and standard global privacy principles.

2. Information We Collect

Depending on how you interact with our platform, we collect the following categories of data:

• Account & Contact Information: Name, work email address, phone number, company name, billing details, and login credentials when you create an account or request a demo.
• Google Sign-In: If you choose “Sign in with Google” on our website, Google shares your name and email address with us. We store them, with the dates you signed in, to give you a demo call, to follow up with you, and to prevent abuse of demo calls. We never receive your Google password. A cookie keeps you signed in for up to 7 days or until you sign out.
• Telephony & Campaign Data: Phone numbers of leads/contacts uploaded by our business clients, campaign schedules, custom prompts, notes, and call disposition metadata (e.g., call duration, timestamp, status).
• Voice Audio & Transcripts: Audio streams and synthesized speech during phone calls, real-time speech-to-text transcripts, and structured call summaries generated for client review.
• Technical & Usage Data: IP addresses, browser types, device identifiers, session cookies, and interaction telemetry to monitor system performance and prevent abuse.

3. How We Use Collected Data

We process information strictly for legitimate business and operational purposes:

• To execute outbound and inbound AI telephone calls initiated on behalf of our enterprise clients.
• To transcribe voice conversations in real time (Telugu, Hindi, and English) and provide accurate notes and summaries.
• To maintain and strictly enforce Do Not Call (DNC) lists and comply with TRAI / telecom regulations.
• To manage subscriptions, invoice usage based on talk-time, and provide technical customer support.
• To monitor platform stability, detect fraud, protect against spam or unauthorized access, and ensure network security.

4. Call Recording & Consent

Our voice agents engage in phone calls solely on behalf of our registered business clients. Where applicable by law or client configuration, calls may be recorded for quality assurance, transcription, and record-keeping purposes.

Call recipients may opt out of future communications at any time during a call or by requesting placement on the client's Do Not Call (DNC) list. Once added, our engine prevents future automated dials to that number.

5. Data Retention & Security

We employ industry-standard encryption protocols (TLS 1.3 in transit and AES-256 at rest) to protect all audio recordings, transcripts, and database records.

Call recordings and transcripts are retained for the duration specified in the client's active subscription agreement or until deleted upon client request. We never sell, rent, or trade personal data or call recordings to third parties for advertising purposes.

6. Third-Party Service Providers

To deliver our telephony infrastructure and AI capabilities, we work with trusted infrastructure providers who process data in accordance with strict confidentiality agreements:

• Licensed Telecommunications Providers (e.g., Plivo) for voice carriage and call routing.
• Speech Recognition and Synthesis APIs for audio transcription and low-latency voice generation.
• Secure Cloud Hosting & Database Infrastructure for system uptime and secure data storage.

7. Cookies and Tracking

We use essential cookies necessary for authentication and session management. Optional analytics cookies are only loaded if you grant explicit consent through our Cookie Consent banner. You can manage or revoke your cookie choices at any time via your browser settings.

8. Your Rights & Contact Us

Under applicable laws, you have the right to request access to, correction of, or deletion of your personal data, or to register a grievance with our Data Protection Officer.

For privacy inquiries, data deletion requests, or DNC verification, please contact us:

• Email: info@ringexa.com
• Company: Ringexa